Terms of Service

Last updated: June 12, 2026

1. What Booktato is

Booktato is a booking and business-management platform for independent therapists and solo practitioners ("studios"). It provides online scheduling, client records, intake forms, reminders, and related tools. These Terms of Service ("Terms") are an agreement between you — the studio owner who creates an account — and Booktato. By creating an account or using the service, you agree to these Terms.

2. Your account and your responsibility

You must provide accurate information when you sign up and keep your login credentials secure. You are responsible for all activity that happens under your account, including actions taken by anyone you give access to. Tell us promptly if you believe your account has been compromised. You must be at least 18 years old and able to enter into a binding contract to use Booktato.

If you text or call your clients through Booktato, those messages and calls are yours: you are responsible for having each client's consent to be contacted, for what you send (including any promotions), and for honoring opt-outs. Booktato provides the tools and keeps the consent records, and may pause a number whose messages draw complaints.

3. Subscriptions and billing

Booktato is a paid subscription service. New accounts may include a free trial; when the trial ends, continued use requires an active subscription. Subscription payments are processed by Stripe, our payment provider — Booktato does not store your card details. Subscriptions renew automatically until cancelled. You can cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period, and we do not provide prorated refunds for partial periods unless required by law. Subscription fees, once charged, are non-refundable. We may change pricing with reasonable advance notice; price changes apply from your next renewal.

4. Acceptable use

You agree not to use Booktato to:

• break the law or infringe anyone else's rights;
• send spam or unsolicited messages to clients or anyone else;
• upload malicious code or attempt to disrupt or probe the service;
• access other studios' data, or attempt to;
• misrepresent who you are or the services you offer;
• resell or sublicense the service without our written permission.

We may suspend or terminate accounts that violate these rules, after notice where practical.

5. Your clients' data belongs to your studio

The client information you collect through Booktato — contact details, booking history, notes, and intake form answers (including any health information your clients provide) — belongs to your studio. Booktato processes that data on your behalf, solely to provide the service. You are the data controller for your clients' information; we are a processor acting on your instructions. You are responsible for having a lawful basis to collect that information and for responding to your clients' requests about it. We will never sell your clients' data or use it for advertising.

6. Payment processing for your bookings

If you accept payments from clients through Booktato, those payments are processed by Stripe or Square under your own account with that provider. Your relationship with Stripe or Square is governed by their terms, not ours. Booktato facilitates the connection but is not a party to those payments, does not hold funds, and never stores card numbers. Disputes between you and your payment provider, or between you and your clients about payments, are yours to resolve.

7. Termination

You can close your account at any time. We may suspend or terminate your account if you materially breach these Terms, if your subscription lapses, or if we are required to by law. After termination we will make your data available for export for a reasonable period (at least 30 days) before deleting it, except where we must retain it for legal reasons.

8. Disclaimers and limits on liability

Booktato is provided "as is." We work hard to keep the service reliable and secure, but we cannot promise it will be uninterrupted or error-free, and we make no warranties beyond those required by law. To the maximum extent permitted by law, Booktato is not liable for indirect, incidental, or consequential damages — including lost bookings, lost revenue, or lost data — and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

9. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or in the app at least 14 days before it takes effect. Continuing to use Booktato after a change takes effect means you accept the updated Terms. If you do not agree, you may cancel your account before the change takes effect.

10. Contact

Questions about these Terms? Get in touch through our contact form.